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QFD
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Quality Function Deployment – a method of evaluating a process and its impact on the customer’s expectation.
A visual decision-making procedure for multi-skilled project teams that develops a common understanding of the voice of the customer and a consensus on the final engineering specifications of the product that has the commitment of the entire team. QFD integrates the perspectives of team members from different disciplines, ensures that their efforts are focused on resolving key trade-offs in a consistent manner against measurable performance targets for the product, and deploys these decisions through successive levels of detail.
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Quality Management
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The systems, organizations, and tools which make it possible to plan, manufacture, and deliver a quality product or service. This does not imply inspection or even traditional quality control. Rather, it builds quality into the entire process of bringing goods and services to the customer.
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